Refund policy

Last Updated: 18 August 2026

At House of Alanki, we want you to feel confident every time you shop with us. Every piece is carefully checked and packed before dispatch, but if something isn't right with your order, we're here to help.

This Return & Refund Policy explains when returns, exchanges, replacements, and refunds may be available for your House of Alanki purchase.

1. Return & Exchange Eligibility

We accept eligible returns and exchanges within 7 days of delivery, subject to the conditions mentioned in this policy.

To be eligible for a return or exchange, the product must:

Be unused and unworn.
Be in its original condition.
Be free from scratches, stains, damage, or signs of wear.
Be returned in its original packaging.
Include all tags, accessories, and other items supplied with the order, where applicable.
Be accompanied by the original order number or order details.

Please contact us at contact@houseofalanki.com before sending any product back. Do not ship a return without receiving return instructions from our team.

2. Return Request Process

To request a return or exchange, please contact us at contact@houseofalanki.com within 7 days of delivery.

Please provide:

Your order number.
The product you wish to return or exchange.
The reason for your request.
Clear photographs of the product, if requested by our customer-support team.

Our team will review your request and confirm whether the product is eligible.

Once your request is approved, we will provide the applicable return instructions.

3. Damaged, Defective, Broken or Incorrect Products

We carefully inspect every order before dispatch. However, if you receive a product that is damaged, defective, broken, or different from the product you ordered, please contact us at contact@houseofalanki.com within 48 hours of delivery.

For these claims, you must provide:

Your order number.
Clear photographs of the product and packaging.
A continuous, unedited opening/unboxing video showing the package from the time it is received until the product is completely removed and inspected.

The video should clearly show:

The sealed package before opening.
The shipping label.
The condition of the outer packaging.
The product being removed from the package.
The condition of the product immediately after opening.

The video must not contain cuts, edits, pauses, or other alterations.

The unboxing video helps us verify the condition of the package and product at the time of delivery and assists us in investigating the matter with our courier and fulfilment partners.

If the claim is approved, House of Alanki will provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

For verified damaged, defective, broken, or incorrect products, House of Alanki will bear the applicable return/replacement shipping cost.

4. Exchanges

Eligible products may be exchanged within 7 days of delivery.

Exchanges are subject to product availability and the product meeting all return-condition requirements.

If you request an exchange for a product with a higher price, you will need to pay the applicable price difference before the replacement is dispatched.

If the replacement product has a lower price, the difference will be refunded through the applicable refund process.

Each eligible order is generally entitled to one exchange.

If the requested replacement is unavailable, we may offer another suitable product or a refund, as applicable.

5. Refund Process

Once an approved return reaches House of Alanki, the product will be inspected to confirm that it meets the return conditions.

After the return is approved, the applicable refund will be initiated within 5–7 business days.

The time taken for the refunded amount to appear in your bank account or payment method may vary depending on your bank or payment provider.

Where applicable, refunds will generally be made to the original payment method used for the purchase.

We will communicate with you if any additional information is required to process your refund.

6. Return Shipping Costs

Damaged, Defective, Broken or Incorrect Products

If House of Alanki confirms that you received a damaged, defective, broken, or incorrect product, we will bear the applicable return or replacement shipping cost.

Other Eligible Returns or Exchanges

For returns or exchanges requested for reasons such as change of mind, incorrect size/style selection, or simply not wanting the product, the customer is responsible for the return shipping cost.

The product must be securely packed to prevent damage during return transit.

Any return that arrives damaged due to inadequate packaging may be subject to further review before a refund or exchange is approved.

7. Non-Returnable Products

For hygiene, safety, and quality reasons, the following products are generally non-returnable:

Earrings and other jewellery intended for pierced use, except where the product is received damaged, defective, or incorrect.
Products that have been worn or used.
Products showing scratches, stains, damage, or signs of wear after delivery.
Products damaged due to improper handling, storage, or care.
Products that have been altered, resized, modified, repaired, or tampered with by the customer or a third party.
Products returned without their original packaging, tags, or included accessories, where applicable.
Products specifically marked as non-returnable on the product page.
Products purchased as part of a promotion where the product listing specifically states that the item is non-returnable.

This does not affect any rights or remedies available to consumers under applicable Indian law.

8. Return Inspection

All returned products are inspected after they are received by House of Alanki.

We check:

Product condition
Signs of wear or use
Original packaging
Tags and accessories, where applicable
Compliance with the return conditions

If the returned product does not meet the applicable eligibility requirements, we may decline the return or exchange and inform you of the reason.

9. Order Cancellation

If you wish to cancel your order, please contact us at contact@houseofalanki.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to the applicable return policy.

If House of Alanki cancels an order after payment has been received, the applicable refund will be processed through the original payment method.

10. Important Notes

Please do not send a return without first contacting House of Alanki.
Keep your original packaging until you are certain that you will be keeping your jewellery.
For damaged, defective, broken, or incorrect products, retain the complete packaging until your claim has been resolved.
The continuous, unedited unboxing video is required for damage, defect, breakage, or incorrect-product claims.
Normal wear and tear and damage resulting from improper jewellery care are not considered manufacturing defects.
Return, exchange, replacement, and refund decisions will be made in accordance with this policy and applicable Indian law.