Shipping policy

Last Updated: 18 August 2026

At House of Alanki, we take care to prepare and pack every order with attention to detail so your jewellery reaches you safely and ready to be worn. This Shipping Policy explains how we process, ship, and deliver your House of Alanki orders.

1. Shipping Availability

House of Alanki currently offers shipping within India.

We aim to deliver to serviceable PIN codes across India through our trusted third-party delivery partners. Availability may depend on the serviceability of your delivery location.

International shipping is currently not available.

If we introduce international shipping in the future, this policy will be updated with the applicable countries, delivery timelines, shipping charges, customs duties, and other requirements.

2. Order Processing

After your order is successfully placed and payment is confirmed, we generally require 2–3 business days to process and dispatch your order.

This processing period allows us to:

Verify your order
Carefully inspect the jewellery
Complete quality checks
Pack your order securely
Prepare it for dispatch

Orders placed during weekends, public holidays, festive periods, or special promotions may require additional processing time.

Once your order has been dispatched, the applicable delivery timeline begins.

3. Shipping Method

Orders are shipped through third-party courier and delivery partners selected by House of Alanki based on the delivery location and service availability.

The courier partner may vary depending on your PIN code and operational requirements.

We aim to use reliable delivery services so that your order reaches you safely and within the estimated delivery timeframe.

4. Delivery Timeframe

Once dispatched, orders are generally expected to be delivered within 2–3 BUSINESS DAYS, depending on the destination and courier service.

Delivery times are estimates and may vary due to:

Your delivery location and PIN code
Courier service availability
Weather conditions
Public holidays and festivals
High-volume periods
Operational or logistical issues
Circumstances beyond our reasonable control

The estimated delivery timeframe communicated at checkout or for your specific order will apply where applicable.

5. Shipping Charges

Applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

The applicable shipping charge, if any, will be included in the order total before payment is completed.

We may offer free shipping or promotional shipping offers from time to time. Any applicable offer and its conditions will be clearly communicated at checkout or during the relevant promotion.

6. Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

You can use the tracking details provided with your order to follow the status of your shipment.

Please note that tracking information may take some time to become active after the courier receives the shipment.

7. Delivery Address

Please carefully check your:

Full name
Delivery address
PIN code
Phone number
Email address

before completing your order.

House of Alanki is not responsible for delivery problems caused by an incorrect or incomplete address or contact information provided by the customer.

If you notice an error in your delivery details, please contact us as soon as possible at contact@houseofalanki.com. We will try to assist you, but an address change may not be possible once the order has been dispatched.

8. Delivery Delays

We work with our delivery partners to ensure that orders reach you within the estimated timeframe. However, occasional delays may occur due to circumstances outside our control.

These may include courier disruptions, extreme weather, natural events, public holidays, government restrictions, technical issues, or unusually high shipment volumes.

If your tracking information shows an unusual or prolonged delay, please contact us at contact@houseofalanki.com. We will do our best to assist and coordinate with the courier partner where required.

9. Failed Delivery or Returned Shipments

Please ensure that someone is available to receive your order when delivery is attempted.

If a shipment cannot be delivered because of an incorrect address, incorrect contact details, repeated failed delivery attempts, recipient unavailability, or refusal to accept the package, the courier may return the shipment to House of Alanki.

If your order is returned to us, please contact contact@houseofalanki.com so that we can assist you with the next steps.

Any applicable re-shipping charges may be communicated to you before the order is re-dispatched.

10. Damaged or Tampered Packages

We carefully pack and inspect your jewellery before dispatch. However, if the outer package appears visibly damaged, opened, or tampered with at the time of delivery, please document its condition before opening it.

If you receive a damaged, defective, broken, or incorrect product, please contact us within 48 hours of delivery.

For such claims, you must provide:

Your order number.
Clear photographs of the package and product.
A continuous, unedited opening/unboxing video showing the package from the time it is received until the product is completely removed and inspected.

The video should clearly show the shipping label, package condition, and product. It should not contain cuts, edits, pauses, or other alterations.

The unboxing video helps us verify the condition of the package and product at the time of delivery and allows us to properly investigate the matter with our courier and fulfilment partners.

For complete information regarding damaged, defective, incorrect, replacement, and refund claims, please refer to our Refund & Return Policy and Terms of Service.

11. Contact Us

If you have questions about your shipment or delivery, please contact us:

House of Alanki
Email: contact@houseofalanki.com

We are committed to making your House of Alanki experience thoughtful, transparent, and reliable — from the moment you place your order until it reaches you.